Kainos’ Hidden Secret
Did you know that Kainos excels in the provision of support services? Probably not, unless Kainos is already providing the service for you at the moment! Never an organisation to shout about its own successes, even within Kainos the breadth and depth of Support Services is not really understood.
Support Services is often seen as the mundane side of the IT industry but it’s the service that keeps businesses operational and ensures that frontline systems are kept up to date and aligned with the latest business requirements.
Russell Sloan manages Kainos’ team of 50 support staff that provide support services for over 40 different applications. Russell says, "Supporting such a large number of applications really keeps our staff on their toes. Within Kainos it’s the exact opposite of most organisations since we select the best staff to be in the support team as it’s the most demanding role.” Kainos’ customers agree as Russell points out, “We’ve got a lot of very satisfied customers, so satisfied in fact that the only time we lose a customer is when the application gets switched off!”
Russell is actively looking to grow the number of applications under support, ‘the more applications we support the better service we can provide for our customers and the more interesting we can make it for our staff.”
If you’d like to drive down the cost of support, release valuable in-house staff to work on new applications, or if you'd simply like to find a new home for an application, then give Russell a call +44 289 057 1355. Also feel free to read more about the details of Support Services on our website.
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