Kainos News

Welcome to the March edition of Kainos News.

Much of the news that we’d like to share with you this quarter focuses around customer stories, particularly in the area of document and records management and mainly in the public sector. Many of these EDRM solutions involve the deployment of Autonomy Records Management products, an area where Kainos has extensive knowledge and capability. We hope some of the stories will resonate!

Kainos News is also packed with lots of other announcements like our recent Deloitte Award for Best Managed Company and our ISO 20000 certification. Please also feel free to sign up for one of our events – SharePoint in Dublin next month or the Havant EDRM webinar. All the details are within.

Happy Reading!

Christine Roche
Marketing Manager
c.roche@kainos.com

Expert Corner

Paper in the office: the art of the possible

As published in RMS Bulletin
The paperless office may have been too ambitious a concept for the times we live in. But a hybrid approach - and a sense of fun - can be a surprisingly effective solution, as one organisation discovered. Deirdre O’Neill of Kainos charts a route through the paper trail.
Read the full story

Kainos Secures North Somerset Council’s EDRM Contract

Kainos has announced that it is working closely with North Somerset Council to implement its electronic document and records management system. The first project is underway in Adult Social Services & Housing and is expected to go live in the next few months. Read more

Chris Thompson Joins the Kainos Public Sector Advisory Board

Kainos has announced that well known and much respected senior public sector strategist, Chris Thompson, has joined its Public Sector Advisory Board. Read more

Kainos Named as one of Ireland’s Best Managed Companies

Kainos has been named as one of Ireland’s ‘Best Managed’ companies in the Deloitte Best Managed Companies Awards. Read more

Kainos Set for 39% Surge in Revenues this Year

Belfast-based IT consultancy Kainos is on track to record a 39 per cent increase in revenues this year, after a strong performance last year saw its turnover hit £15.6 million (17.6 million euro). Read the article

Kainos is Partner of Choice for West Yorkshire Police

Kainos has announced that it has been selected by West Yorkshire Police, the fourth largest police force in the UK, to implement, manage and deliver its Enterprise Content Management project. Read more

Six UK Councils Select Kainos to Deliver EDRM

A growing number of UK councils are relying on Kainos's specialist electronic document & records management expertise. Six new councils have joined the fold since 2008.
Read more

Havant Borough Council Conquers its Paper Mountain with EDRM

Kainos has announced the successful delivery of the first phase of a sophisticated information management solution at Havant Borough Council. Core to the solution is Autonomy Records Manager, integrated with Kofax’s data capture solution and a workflow system from K2. Read more

Improved Information Management at the EHSSB

Kainos has announced the successful delivery of an integrated document and records management project at the Eastern Health & Social Services Board, Northern Ireland’s largest health and social services organisation.
Read more

What's going on at SpeechStorm?

eBook: Evolution of customer self-service: From cost centre to service centre

Remember all those years ago when the temptation to slash costs with IVR was all too tempting and customer service got delegated to the bottom of the list?

How times have changed! Nowadays it’s all about striking the right balance between maintaining high customer service levels while keeping your own operational costs down. Smart companies have realised that blending automation with live agents can effectively achieve both objectives.

Download our latest 8 page eBook “Evolution of customer self-service: From cost centre to service centre” that will keep you abreast with phone self-service technologies available today and offer guidance as to strike that all important balance. Download the eBook here

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