" Good commitment to the project has aided a very good working relationship between both the Audit Commission and Kainos. "

Caroline Murphy, Senior Project Manager, Audit Commission

" We were impressed with Kainos’ in-depth knowledge of SharePoint and how its use can derive greater business benefit. "

Mary Kane, Implementation Manager, C2k

" It was important for us to deal with a supplier (Kainos) that understands the special requirements of public sector organisations. "

Oliver Douglas, Senior Staff Officer, DCC

" It has been a pleasure to work with such a professional organization with knowledgeable staff and good customer focus. "

Martin Price, Extract Technology

" Kainos has created a unique customer-centric website that delivers fast and accurate insurance quotes. "

Brendan Hughes, eCommerce Manager, FBD

" The service and performance, provided by Kainos on the Kofax implementation was excellent. "

Nigel Byatt, E-Government Program Manager, Harlow District Council

" The success of this project is as much about the partnership with Kainos as the technology itself. "

Ross Morley, Programme Manager, Havant Borough Council

" We were impressed by Kainos’ clear and business benefits driven approach to addressing our key requirements and helping to articulate the solution benefits. "

Lesley Bett, Programme Manager, Information Commissioners Office

" Kainos’s track record implementing EDRM solutions in other councils was very comforting to North Somerset. "

Barrimore England-Davis, EDRM Project Manager, North Somerset Council

" The case management solution has resulted in better service delivery and a more effective operation. "

Jon Freeman, Royal Institution of Chartered Surveyors

" Kainos put forward a very positive team that showed great commitment and knowledge throughout. "

Declan McKibben, Application Portfolio Manager, RTÉ

" The new scanning system has already made a difference to our business and has improved the level of operational efficiency. "

Richard Evans, Internet Manager, C&W

" Kainos had a wealth of experience in EDRMS projects and a deep understanding of SharePoint. We are very pleased with the knowledge and expertise. "

Julie Parish, IT Support Service Manager, GWH

" Kainos has been excellent and a pleasure to work with. We couldn’t have done it without them. "

Mark Eustace, Systems Development Manager, HSCB

" Evolve™ enables us to harness the true value of information at our fingertips for quicker and better patient care. "

Neil Turnbull, Head of Programme Delivery, The Ipswich Hospital NHS Trust

" The Kainos team worked well to deliver a superb product which has been very well received. "

John Evans, Scottish and Southern Energy

" We are absolutely delighted by the Integrated Customer Services Centre developed by Kainos. "

Dominic Lumsden, Operations Director, Ulster Bank

" Kainos has used their excellent knowledge of content management to advise and guide us throughout this project and deliver it on time and to budget. "

David Fitzgerald, Project Manager, WYP

" Kainos has an in-depth knowledge of SharePoint 2010, a strong project management discipline, and a wealth of experience in the public sector. "

Louise Kearney, Director of Organisational Development, NITB

" Kainos, Evolve, understood the strategic vision for the NHS and demonstrated drive and enthusiasm in supporting us in implementing the EDMS. "

Nick McDonnell, Head of IM&T, West Suffolk Hospital NHS Trust

" The service and performance, provided by Kainos on the Kofax implementation was excellent. "

Nigel Byatt, E-Government Program Manager, Harlow District Council

Customers

Kainos has delivered consulting and document management solutions for some of the most recognised and respected organisations in both the pubic and private sectors. Below is a sample listing of some of our leading customers.

Public Sector
Company	Description	Details
	Havant engaged Kainos to implement an optimised, integrated content management platform. This largely computerised environment would meet the Council’s numerous targets concerning the secure handling of private information, greener working practices, and enhanced customer responsiveness, yet without demanding a wholesale rejection of paper.	Read more
	Kainos designed and developed a scanning solution for Harlow's planning department. The solution involved the design of a distributed Kofax Ascent Capture installation which stored the electronic documents in Autonomy Records Management.	Read more
	North Somerset Council selected Kainos to implement an electronic document and records management system. The first stage of the project is underway in Adult Social Services & Housing departments that currently rely entirely on paper files.	Read more
	Kainos helped Dublin City Council to save 15,000-20,000 Euros a month by eliminating paper from committee meetings. The solution is based on a Microsoft SharePoint collaboration solution developed by Kainos.	Read more
	The General Teaching Council for England selected Kainos to implement new website based on Alterian CMS. New website has resolved poor performance issues, improved services availability, and has been rapidly adopted with more than 20,000 teachers signed up in just a few months.	Read more
	Kainos worked with the Audit Commission to design and deliver a document and records management system to all sites across the UK. The solution is built using Meridio’s document management system and integrates with existing infrastructure.	Read more
	Less than four months since go live and all new case notes are now created electronically, 70%+ of discharge summaries are delivered to GP surgeries within 24 hours and over 8,000 case notes, each 160+ pages have been carefully scanned and captured by medical records staff.	Read more
	Kainos completed phase 1 of GWH’s EDRMS project which has improved the management and control of Trust policies and procedures, documents & records.	Read more
	The Health and Social Care Board enlisted the help of Kainos to design a document and records management solution, based on Autonomy Records Management, to facilitate the central storage of documents.	Read more
	West Yorkshire Police chose Kainos to deliver an integrated Web Content Management, Document Management and Workflow solution. The aim of this high profile project is to develop a solution that promotes and supports information sharing across the force.	Read more
	G4S selected Kainos to provide an electronic document management and scanning solution based on Meridio’s Document and Records management product and Kofax’s scanning product.	Read more
	The Isle of Man Government commissioned Kainos to implement a solution to enable the Deeds and Probate Registries to efficiently deal with registry applications. The solution included a records repository, workflow tool and web application.	Read more
	RTÉ selected Kainos as its IT partner to deliver a copy clearance system. The solution is based on Microsoft SharePoint, using workflow and collaboration with an intuitive and comprehensive user interface.	Read more
	Kainos was invited to develop a workflow and document management solution to increase operational efficiency for the Information Commissioner’s Office. It has increased cost-effectiveness by automating processes.	Read more
	Kainos was selected by RICS to assist with the design of a Case Management solution. Now RICS has a system to help them track and manage cases and they can be more productive with the same number of staff.	Read more
	Kainos helped C2k to plan, design and develop C2k Exchange, a corporate communications extranet based on SharePoint platform that keeps teachers and school staff abreast of educational services in Northern Ireland.	Read more
	Kainos implemented Customer Relationship Management solution using Amdocs technology which integrated directly with existing housing systems to provide a single point of contact for enquiries, sales and service requests.
	Tourism Ireland needed a centralised system for handling calls and providing a single view of customer data for contact centre agents. The result is higher quality customer service experience with effective and professional responses to caller enquiries.	Read more

Financial Services
Company	Description	Details
	Kainos designed and built a world class car insurance website for FBD, using Web 2.0 technologies to enable a more dynamic customer web experience. The site fully integrates with FBD’s administration, payment and documentation systems enabling a seamless buying experience for the customer.	Read more
	Shipowners’, the world's leading protection and indemnity insurer, has commissioned Kainos as its preferred System Integrator to deliver a series of enterprise solutions based on a modern, Microsoft-centric, service oriented platform.
	Kainos developed an award-winning system called BLive for the Aviva Group in Ireland. BLive provides a complete insurance service to brokers and has generated a 90% increase in broker-generated business for Aviva.	Read more
	KBC commissioned Kainos to implement an integrated mortgage application processing system to provide staff with immediate access to all the information necessary to process applications. It has improved productivity of staff and brokers and it has resulted in increased business.	Read more
	Kainos designed and developed permanent tsb’s Open 24 solution. This allows customers to access their accounts by phone at any time; for the bank, it provides functionality to allow bill payments, access to Visa services and credit scoring.	Read more
	Kainos helped to establish Egg as one of the UK’s most successful direct banks. We provided the essential customer management functionality, comprising a call centre application and a customer relationship management database providing a single view of the customer.	Read more
	Owned by Royal Liver, Citadel wanted to transition the Irish distribution arm of Royal Liver Assurance to a new operating model and subsequently launch this new entity as Citadel Financial Advice. Kainos managed the transition and launched in an impressive six month timeframe.	Read more
	Bank of Ireland Life commissioned Kainos to develop a new calculation engine that can be used to provide quotations across the entire bank’s product range. With a single calculation engine, it is now much easier for Bank of Ireland Life to bring life and savings products to market.	Read more
	Kainos developed an efficient workflow system to process customer applications for AIB Central Securities. The system provides greatly enhanced customer service by allowing more efficient, accurate and secure processing of securities for loans and mortgages.
	Kainos helped Zopa to launch “Zopa Listings”, an expanded service to enable borrowers to pitch for the loan they want. Kainos designed a system that would enable Zopa to vet all would-be borrowers to ensure they are credit-worthy and have good repayment histories.	Read more


Company	Description	Details

Other
Company	Description	Details
	Kainos helped SGN redesign their websites, covering corporate communications, customer service and on-line sales. The solution has enabled SGN to communicate effectively to its key stakeholders, customers, investors, partners and press.	Read more
	Kainos helped Northern Ireland Electricity to develop a virtual communications centre over three sites with integration to legacy systems. The solution provides a single point of contact for its customers and has resulted in an increase from 5,000 – 20,000 calls per hour.	Read more
	Kainos helped Cushman and Wakefield, a global real estate services firm, to dramatically reduce the volume of paper in their offices by designing and implementing eFiles, an automatic scanning and filing system.	Read more
	Extract chose Kainos to help them roll out a new document and records management system. Kainos managed the implementation of the Meridio system, providing technical and business consultancy services as well as end user training.	Read more
	Kainos helped Creagh Concrete to define and implement a new IT strategy that has provided them with a reliable, efficient and robust IT infrastructure. It has enabled employees to increase productivity and speed up order response.	Read more
	Kainos was selected by Intertek to design and implement an eDRM solution for use by the Group. The solution integrates Meridio’s eDRM product with Kofax’s scanning technology, and provides a one-stop shop for all Intertek corporate documents.
	Littlewoods selected Kainos to facilitate a complete redesign of their customer focused business processes and to develop a new state-of-the-art call centre solution. It has simplified cross-selling and up-selling opportunities boosting sales significantly.
	Kainos helped LYCS develop a new content management system and website, using Ektron’s CMS. The new site has amplified LYCS online presence, enabling them to promote the development of education across a national network of community projects.	Read more
	Kainos is working with EventElephant to build a complete self service online solution for event organisers which will allow all events, large or small, social or professional, to offer online registration and payment quickly, efficiently and securely.	Read more
	Kainos designed and implemented eircom’s 1901 customer service line, which automates the handling of 130,000 calls into their call centre each week. eircom can now offer fully automated services including order placement, bill payment, fault reporting and general account enquiries, with services available 24/7.	Read more
	Kainos built and deployed a speech application for Dixons that has allowed them to manage general enquiries off site – thus improving customer service and strengthening their brand.	Read more