" Good commitment to the project has aided a very good working relationship between both the Audit Commission and Kainos. "

Caroline Murphy, Senior Project Manager, Audit Commission

" We were impressed with Kainos’ in-depth knowledge of SharePoint and how its use can derive greater business benefit. "

Mary Kane, Implementation Manager, C2k

" It was important for us to deal with a supplier (Kainos) that understands the special requirements of public sector organisations. "

Oliver Douglas, Senior Staff Officer, DCC

" It has been a pleasure to work with such a professional organization with knowledgeable staff and good customer focus. "

Martin Price, Extract Technology

" Kainos has created a unique customer-centric website that delivers fast and accurate insurance quotes. "

Brendan Hughes, eCommerce Manager, FBD

" The service and performance, provided by Kainos on the Kofax implementation was excellent. "

Nigel Byatt, E-Government Program Manager, Harlow District Council

" The success of this project is as much about the partnership with Kainos as the technology itself. "

Ross Morley, Programme Manager, Havant Borough Council

" We were impressed by Kainos’ clear and business benefits driven approach to addressing our key requirements and helping to articulate the solution benefits. "

Lesley Bett, Programme Manager, Information Commissioners Office

" Kainos’s track record implementing EDRM solutions in other councils was very comforting to North Somerset. "

Barrimore England-Davis, EDRM Project Manager, North Somerset Council

" The case management solution has resulted in better service delivery and a more effective operation. "

Jon Freeman, Royal Institution of Chartered Surveyors

" Kainos put forward a very positive team that showed great commitment and knowledge throughout. "

Declan McKibben, Application Portfolio Manager, RTÉ

" The new scanning system has already made a difference to our business and has improved the level of operational efficiency. "

Richard Evans, Internet Manager, C&W

" Kainos had a wealth of experience in EDRMS projects and a deep understanding of SharePoint. We are very pleased with the knowledge and expertise. "

Julie Parish, IT Support Service Manager, GWH

" Kainos has been excellent and a pleasure to work with. We couldn’t have done it without them. "

Mark Eustace, Systems Development Manager, HSCB

" Evolve™ enables us to harness the true value of information at our fingertips for quicker and better patient care. "

Neil Turnbull, Head of Programme Delivery, The Ipswich Hospital NHS Trust

" The Kainos team worked well to deliver a superb product which has been very well received. "

John Evans, Scottish and Southern Energy

" We are absolutely delighted by the Integrated Customer Services Centre developed by Kainos. "

Dominic Lumsden, Operations Director, Ulster Bank

" Kainos has used their excellent knowledge of content management to advise and guide us throughout this project and deliver it on time and to budget. "

David Fitzgerald, Project Manager, WYP

" Kainos has an in-depth knowledge of SharePoint 2010, a strong project management discipline, and a wealth of experience in the public sector. "

Louise Kearney, Director of Organisational Development, NITB

" Kainos, Evolve, understood the strategic vision for the NHS and demonstrated drive and enthusiasm in supporting us in implementing the EDMS. "

Nick McDonnell, Head of IM&T, West Suffolk Hospital NHS Trust

" Kainos, Evolve, understood the strategic vision for the NHS and demonstrated drive and enthusiasm in supporting us in implementing the EDMS. "

Nick McDonnell, Head of IM&T, West Suffolk Hospital NHS Trust

Egg

Egg Case Study PDF

The Challenge

Egg plc was launched in October 1998 and has grown into the world's largest pure online bank. Originally envisaged as a direct financial services operation with some 1,500 call centre agents, it now provides borrowing, saving and insurance services to customers in the UK.

Prior to launch, Kainos was chosen to provide a customer services solution that could handle anticipated customer demand efficiently. Faced with a tight deadline - and with a requirement to use existing call centre and banking systems that were not designed for the online environment - Kainos had to design a system to provide the required flexibility and capacity.

The Solution

Kainos provided the essential customer management functionality for Egg, comprising:

a call centre application based on the Graham Technology GT-X Business Process Server.
a middleware layer to integrate telephony and other business applications.
a bulk printing solution to generate and deliver personalised communications to customers.
a customer relationship management database providing a single view of the customer.

These systems were integrated with the bank’s core banking system, credit scoring, credit checking and branch identification applications. Throughout the project, the team had to deal with daily changes to business requirements resulting in continual revisions of the database schema with knock-on effects on the GT-X modules.

The Benefits

Egg met the deadline! The bank was launched successfully on time with all elements of the new architecture in place and operational. Kainos delivered the solution in 20 weeks, achieving an almost impossible goal, and earning the respect and admiration of co-workers and client.

Our systems were able to handle customer demand. The Kainos solution stood up to the tidal wave of customer interest generated during the first eight weeks after launch. Over 150,000 customers and £1.5bn in deposits were handled effectively in that initial period. The systems proved robust and scaleable enough to handle subsequent customer demand.