" Good commitment to the project has aided a very good working relationship between both the Audit Commission and Kainos. "

Caroline Murphy, Senior Project Manager, Audit Commission

" We were impressed with Kainos’ in-depth knowledge of SharePoint and how its use can derive greater business benefit. "

Mary Kane, Implementation Manager, C2k

" It was important for us to deal with a supplier (Kainos) that understands the special requirements of public sector organisations. "

Oliver Douglas, Senior Staff Officer, DCC

" It has been a pleasure to work with such a professional organization with knowledgeable staff and good customer focus. "

Martin Price, Extract Technology

" Kainos has created a unique customer-centric website that delivers fast and accurate insurance quotes. "

Brendan Hughes, eCommerce Manager, FBD

" The service and performance, provided by Kainos on the Kofax implementation was excellent. "

Nigel Byatt, E-Government Program Manager, Harlow District Council

" The success of this project is as much about the partnership with Kainos as the technology itself. "

Ross Morley, Programme Manager, Havant Borough Council

" We were impressed by Kainos’ clear and business benefits driven approach to addressing our key requirements and helping to articulate the solution benefits. "

Lesley Bett, Programme Manager, Information Commissioners Office

" Kainos’s track record implementing EDRM solutions in other councils was very comforting to North Somerset. "

Barrimore England-Davis, EDRM Project Manager, North Somerset Council

" The case management solution has resulted in better service delivery and a more effective operation. "

Jon Freeman, Royal Institution of Chartered Surveyors

" Kainos put forward a very positive team that showed great commitment and knowledge throughout. "

Declan McKibben, Application Portfolio Manager, RTÉ

" The new scanning system has already made a difference to our business and has improved the level of operational efficiency. "

Richard Evans, Internet Manager, C&W

" Kainos had a wealth of experience in EDRMS projects and a deep understanding of SharePoint. We are very pleased with the knowledge and expertise. "

Julie Parish, IT Support Service Manager, GWH

" Kainos has been excellent and a pleasure to work with. We couldn’t have done it without them. "

Mark Eustace, Systems Development Manager, HSCB

" Evolve™ enables us to harness the true value of information at our fingertips for quicker and better patient care. "

Neil Turnbull, Head of Programme Delivery, The Ipswich Hospital NHS Trust

" The Kainos team worked well to deliver a superb product which has been very well received. "

John Evans, Scottish and Southern Energy

" We are absolutely delighted by the Integrated Customer Services Centre developed by Kainos. "

Dominic Lumsden, Operations Director, Ulster Bank

" Kainos has used their excellent knowledge of content management to advise and guide us throughout this project and deliver it on time and to budget. "

David Fitzgerald, Project Manager, WYP

" Kainos has an in-depth knowledge of SharePoint 2010, a strong project management discipline, and a wealth of experience in the public sector. "

Louise Kearney, Director of Organisational Development, NITB

" Kainos, Evolve, understood the strategic vision for the NHS and demonstrated drive and enthusiasm in supporting us in implementing the EDMS. "

Nick McDonnell, Head of IM&T, West Suffolk Hospital NHS Trust

" Kainos has an in-depth knowledge of SharePoint 2010, a strong project management discipline, and a wealth of experience in the public sector. "

Louise Kearney, Director of Organisational Development, NITB

KBC Bank - Document and Records Management Solution

KBC Case Study PDF

The Challenge

One of Ireland’s leading providers of home loans, Belgian-owned KBC Bank began lending to home buyers ten years ago and now holds twelve per cent of the Irish mortgage market. With growing competition, excellent customer service has become a key ingredient of success. In an effort to improve their share of a crowded market place, KBC commissioned Kainos to implement an integrated mortgage application processing system.

The Solution

Kainos developed a web-enabled solution, named Solas, that provides KBS’s staff with immediate access to all the information and documentation necessary to process a mortgage application. Based on Meridio’s document management product, scanning and workflow technology are combined to facilitate faster data capture and to ensure that each step of the mortgage process is completed on schedule and by the appropriate personnel.

Solas automates most tasks in the process, using extensive business validation and a sophisticated calculations engine. The solution was also required to integrate all of the customer channels (web, phone and branch) and thereby ensure that brokers and customers would experience the same high quality of service through any interface.

The Benefits

Solas has improved productivity of staff and brokers. In the first week of operation, Solas facilitated the issue of over 46 million Euros in advances (loans) to approved mortgage cases. This represented a dramatic improvement in staff productivity.
Solas has improved customer service. It has resulted in faster turnaround times at critical parts of the process. It has also reduced complaints and improved communication, significantly increasing the confidence of brokers and customers.
It has resulted in more business for KBC. This has come about as a result of improved broker service, which has had a positive impact on the key Loan Conversion Ratio. A marginal increase in this ratio has produced a significant return.
Solas ensures compliance with best practice and industry regulations. Because the entire process is automated, all documents are easy to retrieve, validate and store.