Content Designer

Available in: Belfast and London

Apply by: 31 December 2017

Purpose / overview

The content designer creates clear, precise content by focussing on user needs and making use of recognised content design guidelines and best practice. They are a passionate advocate of user needs based design, design-thinking and service design.

Works with

Client stakeholders, designers, user researchers, developers, technical architects, product owners, scrum teams

Role description

The successful candidate will:

  • Scope, commission, write, and edit digital content across all relevant channels (web, mobile, social media)
  • Manage relationships with subject matter experts to make sure content is accurate
  • Be accountable for delivering content assets that are accurate, timely, high-quality and to the department’s style
  • Be accountable for choosing the best format for displaying information to the user
  • Make sure appropriate policy and legal checking takes place
  • Identify ways to improve the content and to iteratively improve the product

Essential experience

  • Extensive experience of writing for the web, with proven ability to create accessible and usable content
  • Using metrics and user feedback to define/refine content
  • Working with content publishing systems
  • Delivering alongside designers and developers as part of an agile team
  • Experience in a relevant role either agency or client side
  • Developing content strategy, for example content audit and analysis, governance guidelines, content mapping, style guidelines

Essential skills

  • Excellent ability to write for the web and create accessible, usable content
  • Make complex language and processes simple to understand
  • Using metrics and user feedback to define and refined content
  • Be able to explain decisions clearly and communicate effectively with anyone involved in the project
  • Understanding of information architecture, interaction design and visual design principles
  • Good time management and ability to work independently

Desirable skills and experience

  • Knowledge of user research and the techniques used to gather, define and understand user needs
  • Experience working in a digital agency environment and on large agile projects
  • Experience and knowledge of content strategy methods, including audit, content mapping, developing content guidelines

Guidance for applying

Include a portfolio with examples of your work.

Our work is both challenging and rewarding. You’ll need a positive attitude and the ability to work independently, to adapt your style and practices in order to respond to changing circumstances.

You will need to be highly flexible, including a willingness to travel frequently and work away from your home base.

Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from client site, and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.

Given the range and nature of work that we carry out for our clients, all Kainos employees are required to possesses up to date security clearance (Basic Disclosure, Access NI etc.), if you do not already possess this, you will be asked to apply for it prior to joining Kainos.

We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.
In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.