Service Designer

Available in:
Belfast, Birmingham, and London

Apply by: 20 July 2019

Role Description

The successful candidate will:

Provide clear visibility of the end to end service experience

Input to and influence the future of the service experience

Provide guidance in user needs based design, design research, design

thinking, and service design to senior stakeholders and product owners

Contribute to the user research and design streams

Ensure design consistency and integrity across products and projects

Drive innovation and affect change to enable our clients to provide

outstanding service experiences

Exploit current and emerging trends to identify and lead improvements to

existing services as well as introduce innovative and industry first service


Contribute to the development and continual enhancement of products

Communicate credibly with a wide range of digital delivery disciplines and

talent both internally and externally

Comply with all confidentiality and non-disclosure policies and/or

agreements and ensure security of information at all times

Required Experience

Experience in a relevant role either agency or client side

Proven track record of leading user research and design for large

multichannel projects

Experienced in defining the service design approaches including

methodologies and deliverables


The following are required skills:

Expert understanding of information architecture, interaction design, visual

design and prototyping

Expert knowledge of qualitative research methods

Sound knowledge and understanding of quantitative research methods

Sound awareness of business and project constraints as they apply to the

design of a service

Ability to influence broadly and communicate effectively at all levels

Highly capable of effective prioritisation of tasks and personal time


A sound understanding of Agile delivery methodology

The following are desirable skills:

Experience of working in a full service digital agency environment

Degree in Interaction Design, Product Design, Industrial Design, Graphic

Design, HCI/Usability, Cognitive Psychology or related field

Guidance for applying for this role

Ensure you include a portfolio with examples of your work

Additional info:

Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from client site, and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.


Given the range and nature of work that we carry out for our clients, all Kainos employees are required to possesses up to date security clearance (Basic Disclosure, Access NI etc), if you do not already possess this, you will be asked to apply for it prior to joining Kainos.

We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.

In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.