Experience Strategy Lead

Available in:
Belfast, Birmingham, and London

Apply by: 22 June 2019

Role Description

The successful candidate will:

  • Provide leadership of experience strategy projects
  • Articulate and frame clients’ challenges and the value of recommendations, initiatives, and solutions
  • Leverage experience in user insight, market insight, service design, data analysis, and technology into actionable experience strategies
  • Manage the delivery of key streams of work
  • Participate new business development
  • Provide guidance in experience strategy, user needs based design, design research, design thinking, and service design
  • Exploit current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences
  • As an industry thought leader in experience strategy, drive innovation and affect change to enable our clients to provide outstanding service experiences

Required Experience

  • Significant experience in a relevant role either agency or client side preferably in the private sector
  • A portfolio you’re proud of that demonstrates strong communication skills and the ability to articulate strategies and design concepts
  • Significant experience working in an agile software development environment and informing the prioritisation of a roadmap or Minimal Viable Product
  • Significant experience in defining and delivering omnichannel strategies
  • Significant experience in large commercial agile projects
  • Experience in contributing to business development and revenue generation


The following are required skills:

  • Expertise in disciplines of strategy including research and service design
  • Expert knowledge of, and experience with, a range of user experience methods and tools, e.g. Experience Mapping/Modelling, service ecosystems, prioritisation, roadmaps, etc.
  • Track record of idea generation and refinement
  • Experience of facilitating workshops and brainstorming sessions
  • Highly capable of understanding customer requirements and user needs and producing deliverables that reflect that understanding
  • Up to date with current innovations in the digital world
  • Ability to understand a client’s business and industry
  • Ability to inspire innovation and great work
  • Sound awareness of business and project constraints as they apply to the design of digital products and services
  • Sound understanding of Agile delivery methodology
  • Ability to work flexibly and to tight deadlines

The following are desirable skills:

  • Experience of working in a full service digital agency environment
  • Active participant in communities of interest
  • Degree in Design, Psychology or related field

We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.

In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.