User Researcher

Available in: London and Belfast

Apply by: 30 November 2017

Purpose/ Overview


The Senior Associate User Researcher delivers actionable user insights that help define and focus the service experience on user needs.

The Senior Associate User Researcher is a passionate advocate of user needs based design, design thinking, and service design.


Role Description


The successful candidate will:

  • Work as part of a multi-disciplined agile team to design user focussed and successful services
  • Plan, design, and conduct user research to focus the design and development on user needs
  • Contribute to the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
  • Work very closely with insight and research teams at client side to delivery relevant and appropriate research plans
  • Work closely with designers and developers to turn user insights into actionable design or service recommendations
  • Present findings and related design/business recommendations and user insights to project stakeholders at all levels
  • Where necessary, provide rapid, light weight sketches and scamps
  • Work with designers to design content by taking complex language and processes and making them simple to understand
  • Work with other user researchers to facilitate a consistent research approach
  • Apply knowledge in human factors, rapid ethnography, and the user-centred design process to product and service design
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally
  • Complies with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times


Required Experience


  • Experience in a relevant role either agency or client side
  • Proven experience of gathering and delivering actionable insights
  • Demonstrable knowledge in user centred design practices
  • Demonstrable experience of delivering as part of an agile team
  • Experience in large commercial agile projects will be a benefit




The following are required skills:

  • Sound knowledge of qualitative research methods including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood
  • Sound knowledge of using artefacts to share and communicate insights such as user flows, experience maps, experience blueprints, prioritised user needs, user profiles, and test results
  • Good knowledge and understanding of quantitative research methods
  • Good understanding of information architecture, interaction design, and visual design principles
  • Good awareness of the business and project constraints as they apply to user research
  • Capable of effective prioritisation of tasks and personal time management
  • A good understanding of Agile delivery methodology
  • Able to work flexibly and to tight deadlines


The following are desirable skills:

  • Experience in user experience design and design principles
  • Experience of working in a digital start up
  • Experience of working in a full service digital agency environment
  • Active participant in communities of interest (e.g. online groups, speaking at conferences etc.)
  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field


Guidance for applying for this role

Ensure you include a portfolio with examples of your work.

Additional Info:

Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from client site, and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.


Given the range and nature of work that we carry out for our clients, all Kainos employees are required to possesses up to date security clearance (Basic Disclosure, Access NI etc), if you do not already possess this, you will be asked to apply for it prior to joining Kainos. Details on how to apply for this will be included in your offer letter

We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.
In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.