Leading transformation in claims: Exclusive roundtable insights
Discover the latest insights from our exclusive roundtable event with claims leaders from some of the UK’s major insurers, with Microsoft and Browne Jacobson.
Date posted
28 March 2024
Reading time
5 minutes
The insurance industry continues to be cautious about implementing generative AI in their claims operations, with many leaders questioning how to balance the need for innovation with regulatory and ethical risks.
To explore these questions and more, Kainos hosted an exclusive roundtable event with insurance claims leaders from some of the UK’s major insurers, along with Microsoft and legal experts Browne Jacobson to discuss:
The benefits and risks of using generative AI to improve the claims employee experience
The responsibility of insurers to educate and engage customers on the use and impact of generative AI in claims
The importance and challenges of data quality, security and privacy