Genesys automates Workday operations to stay growth-ready
About Genesys
Genesys is a software company that provides a cloud-based platform for customer experience and contact center solutions. With headquarters in Menlo Park, California, Genesys has 6000+ employees across more than 100 countries.
The Challenge
Genesys manages a large, complex Workday configuration, with an ambitious roadmap and plans for future growth. As a result, efficiency, scalability and security are key for Workday operations. Some of their key challenges included:
- Pressure to deliver change while relying on fragmented, manual testing processes
- Limited use of proxy access, slowing testing and deployments further
- Strict security, audit and compliance requirements, with a future IPO planned
- A Workday Financials implementation with tight timelines
The Solution
Genesys has used Kainos' Workday Marketplace apps to automate critical elements of their Workday operations.
Kainos Smart Test, Smart Audit and Smart Shield supported Genesys in creating efficient testing processes and secure proxy access, along with enhanced security and compliance measures.
"Kainos has been a game changer for us. We are able to deploy changes much faster, we are able to meet our compliance needs. Combining Smart Audit and Smart Test has essentially prepared us for life as public company."
Results
With Kainos support, Genesys can now deliver change more efficiently, manage security more effectively and ensure compliance more easily. Some benefits include:
- Workday Financials implemented 3 months ahead of schedule
- 820 changes implemented over 2 years
- 8 full-time testers reassigned to value-add projects
- A move to proacitve, SOX-aligned internal controls