Webinar: Elevate customer experience in claims with generative AI
Date posted
11 January 2024
Watch time
25 minutes
Customer experience is essential for overall attraction and retention, insurers must innovate to keep up with evolving customer expectations. The claims process signifies a ‘make or break’ moment for customer experience and is a key factor in insurance customer satisfaction and retention.
In this webinar Kainos and Microsoft both discuss and demonstrate how generative AI can improve customer experience in use cases across the claims lifecycle such as:
- Distilling and comparing complex documentation
- Providing a personalised experience to customers
Watch the webinar below: