Elevate customer experience in claims with generative AI
Date posted
19 April 2024
Watch time
3 minutes
'Make or break'
The claims process signifies a ‘make or break’ moment for customer experience and is a key factor in insurance customer satisfaction and retention.
In this webinar, Kainos and Microsoft discuss and demonstrate how generative AI can improve customer experience in use cases across the claims lifecycle such as:
- Distilling and analysing complex documentation
- Providing a hyper-personalised experience to customers
Watch the full webinar
Don’t miss the full webinar which explores Microsoft’s perspective on embedding AI in the claims process and view a demonstration of generative AI in action.