AskEvelyn
Overview
Navigating public services can be overwhelming, with citizens forced to sift through vast amounts of complex information across multiple agencies. For those juggling responsibilities—like a parent recently unemployed and caring for an elderly relative—finding the right support can be daunting and time-consuming.
AskEvelyn is an AI-powered assistant that makes interactions with government services effortless. Using generative AI, AskEvelyn provides instant, personalised answers, streamlines workflows and helps citizens find answers to their questions quickly and easily. The result? Faster access to support, fewer barriers and a more efficient, user-friendly experience for all.
Benefits
Faster, more relevant support: clear, personalised responses, reducing time spent searching for answers.
Greater accessibility & inclusion – equitable access to services for all citizens, including those with lower digital literacy, by offering clear and tailored support.
Increased confidence and clarity: accurate, tailored guidance, helping citizens understand their entitlements and next steps without confusion or uncertainty.
Proactive assistance: AskEvelyn goes beyond answering questions—it anticipates users' needs based on their profiles and suggests relevant services they may not have considered.
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Features
Natural Language Processing to understand user queries in everyday language.
Interprets complex user intents across various government service scenarios.
Intelligent data integration to connect multiple government and external information sources.
Automatic form completion, populating application forms with verified personal data from secure citizen databases.
Tailored responses, providing personalised guidance that considers the user's specific life circumstances, family status and immediate needs.
Adaptive response generation to anticipate additional information or services that might be relevant to the user's situation.
Multi-language interactions for inclusive access to government services across diverse linguistic communities.
Let's talk about you
If you would like to talk to one of our experts about how AI can enhance your business please get in touch. We have a team of over 200 data and AI specialists ready to help you with your AI journey.
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