Embedding data science into claims handling
Date posted
5 December 2023
Reading time
5 minutes
Multinational British General Insurer
Embedding data science into claims handling
The challenge
This global insurer wanted to transform their operations and embed data science in their claims handling process. In order to enable a more data driven approach, a modern machine learning platform was required.
The solution
Cloud based machine learning platform
using modern data science to optimise claims handling
Single unified platform environment
where all analysts and stakeholders collaborate
Embedded solution into claims management process
aligned to customer's policy and processes and fully secure
Benefits and outcomes
Improved customer experience
due to process improvements delivered
Increased cost savings
and reduced employee burden
Fraud management improved
with granular level costs and demand