Workday Deployment Engagement: Adapting for An Evolving Digital World
Date posted
30 June 2019
Reading time
11 Minutes
Workday Deployment Engagement: Adapting for An Evolving Digital World
Since the late 1990s when organisations moved from measuring levels of staff satisfaction to levels of staff engagement deeming that latter as a more meaningful measure there has been a general downward trend. In the last global count, only 32% of employees feel engaged in the workplace. It appears the more we do to address this trend, the less effect we seem to be having!
Is this trend occurring because we're overcomplicating things? We live in an age of instant access to information and are bombarded continuously both in and outside of working hours. Perhaps we need step back and ask ourselves whether the mantra espoused by many change theorists of 'Communicate, communicate and communicate' is the right one? Leading change and engagement theorist John Kotter, himself, indicates that there's a need to adjust how we engage in meeting what he calls 'the rapid fire strategic challenges faced by Organisations today.'
I believe this issue is particularly relevant to the delivery of Workday and similar ERP solutions. How do you build the requisite level of engagement within a disaffected user population? One that's unable to absorb yet another initiative delivered from above.
In an attempt to provide some solutions, I'd like to share some suggestions based on my 16 years of helping organisations cope with this type of challenge.
3. Accessible and bite-size information is the answer
The rise of social media has changed our behaviours and challenged engagement norms. We now expect our interactions across multiple media platforms in bite-size portions. We also expect that information will be available on demand, especially as the patterns of how we choose to work changes.
A change team on any Workday project needs to mirror these behaviours. The world has moved on from PDF screen grabs and documents stored on SharePoint. We need to be much better at developing the infrastructure and tools that provide 24/7 access to the information people need in the way they choose to receive it. There are a variety of tools already available that provide this type of platform. Are your change teams aligned with this new normal for engagement?