Create first-class services and customer experiences

Whether you require a complete platform redesign or an enhanced version of your existing system, we work with you to build a multichannel infrastructure that optimises customer engagement.

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Realise a multichannel vision

Understanding customers on a deeper level

Improve citizen, customer and patient engagement

Drive greater inclusion of hard-to-reach groups

Understanding the complete user journey

We explore the full user journey, from identifying what drives initial contact, to examining if their needs are fulfilled. At every touchpoint, we look for opportunities to impact the experience. We identify hard-to-reach groups, including citizens and patients, that might otherwise be excluded from digital channels, and help you design ways to engage with them.

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Looking to digitally transform your business? Get in touch to see how we can help you.

Transforming customer engagement through technology

We help clients transform customer experiences by using cloud to power smooth and speedy service delivery, enabling you to collect and process customer data in real-time with a constant flow of actionable business intelligence. We ensure that you benefit from our partnerships with the world’s largest cloud vendors, including Microsoft and AWS. Giving you access to robust, scalable and flexible technology – ensuring services are available, and that data remains secure.

Identifying trends and gaining real-time insight into user engagement

By augmenting human interaction with intuitive AI, we ease friction in pressure points along the user journey and enhance customer engagement. Clients such as Ireland’s Health Service Executive are using AI to manage customer queries, resulting in increased staff availability and reduced waiting times, and KBC Bank increased speed and accuracy by working with Kainos to automate data capture for mortgage applications.