Helping Insurers to digitally transform

“ Generative AI will impact almost every step of the claim’s lifecycle. Customer service representatives can use it to summarise policy documents during the first notice of loss and more quickly respond to customer enquiries along the claims journey. Claim adjusters and handlers will use it to quickly ensure that high-priority claims are handled promptly and that lower-priority claims don’t cause delays or backlogs. Insurance recovery specialists will use it to help the coding of subrogation and reinsurance claims to expedite the recovery of capital due to third parties or reinsurers.”