Helping Insurers to digitally transform

We are helping insurers to solve key challenges and innovate through technology.

Transforming the insurance sector through technology

Our expertise across cloud, data, AI, and intelligent automation can help insurance companies overcome the challenge of managing legacy IT estate and building new digital services, to improve how you work, through digital transformation.

Our expertise


Microsoft UK Services Partner of the year


customer approval rating


invested into our generative AI capability in 2023


Microsoft Ireland Data & AI partner of the year

Generative AI in insurance

Claims process
Update customers on their claims status in real-time to help transparency.
Document analysis
Analyse, extract and summarise key points from documents.
Fraud detection
Generative AI can create synthetic data that mimics real data, with anomalies and patterns that indicate fraudulent behaviour to further train machine learning models.
Virtual agents
Chatbots with greater capabilities can be built for customers to use on a self-service basis.
Contact centre insights
Analysis of voice and text data to create personalised communications to customers.
Compliance monitoring
Reports can be created to monitor activities or performance in line with various regulations or standards.
Improving front office operations
Products or services can be tailored to the needs or wants of the customer, as well as any communication preferences with their insurer.

Improve the claims process with Generative AI

Insurance events: What's on?

Meet the Kainos technology experts at an upcoming event.

View the insurance events calendar
Subhinder Dhillon
Head of Insurance ·
Subhinder has over 25 years experience in technical delivery in insurance and broader financial services sectors. He has a wide range of operational and technology transformation experience, helping many insurance organisations solve some of their biggest challenges.

Our partners

Our Technical People

Gary Hunter
Business Development Director, Commercial ·
For more than 25 years Gary has worked delivering technology based solutions to business problems. He is a Chartered Management Institute certified Professional Consultant and Business Analyst who was reborn in the cloud 6 years ago and has subsequently worked on more than 35 cloud big data and ML transformation projects.
Mark Millar
Intelligent Automation Manager ·
Mark is passionate about helping organisations implement Intelligent Automation across their business operations to deliver savings, efficiencies and service improvements. From conception to production, Mark can help you understand the potential of automation, and unleash your workforce’s potential, allowing them to spend time on more value-driven tasks.
Lloyd Thomas
Cloud Business Development Manager ·
Over the last 9 years, Lloyd has been advising customers on how best to utiliise their cloud technology; helping organisations to reduce costs and maximise efficiency. He collaborates closely with clients to modernise legacy systems and optimise services to help them achieve create outstanding customer and employee experiences.
Stephen Walker
Fraud SME ·
Stephen Walker is an expert in fraud and risk technology, helping some of the world’s biggest financial institutions to implement solutions to better manage their risk. This included leading enterprise fraud technology and analytics for a large US insurer. Stephen has also helped several public sector clients to transform their digital services and offerings, including counter-fraud solutions with the DVSA and the UK Home Office.

See how we can help your business

Looking to digitally transform your business? Get in touch to see how we can help you.