As part of a wider ICT modernisation programme, DVSA set out a plan to replace the national mainframe-based MOT system with a new online service. This plan had two ambitious objectives: first, it sought to reduce the operational cost of the MOT service by up to 50% and second, it aimed to improve the service provided to testers in garages around the country.
The MOT modernisation project was initiated by DVSA in 2013, and with support from Kainos the solution was delivered on time in September 2015, when the old system was decommissioned. Unlike its predecessor, the new service allows testers to use various devices (including laptops, tablets and desktop PCs and iMacs), and can be updated rapidly to meet business changes. It features a robust, scalable cloud-based infrastructure (one of the first government services on AWS) and is measurably easier to operate. Most of all, it is reducing the costs and improving the service delivered to garages.
Watch our 2 part video series to find out more:
In video 1 James Munson, Director of Digital Services & Technology at DVSA describes how the modernisation programme is helping to reduce the overall cost of providing the MOT service to garages, whilst improving test quality in a modern online environment. Also, hear first-hand from an MOT tester, who is benefiting from the new digital service.
In video 2 Alex Fiddes, Group Service Manager (MOT) at DVSA provides an insight into how this large scale, agile delivery project has successfully delivered a new robust digital service to 60,000 testers across 22,700 locations.