Field Services Assistant

An easy-to-use, pocket assistant that gives field engineers instant access to real-time information and support.
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Overview

The Field Services Assistant gives users the ability to interact with all the information required to diagnose and solve problems remotely, regardless of experience, language or location.

The handy pocket assistant records and transcribes verbal prompts, displays relevant issues based on semantic search, provides criteria content for decision-making, and allows testers to confirm and record the severity of issues.

Our customers love this product because it empowers field technicians to work more efficiently and effectively, leading to improved customer experiences and reduced operational costs. 

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Benefits

  • Reduced service costs
  • Shorter training for new employees
  • Higher first-time fix rate
  • Accelerated resolution times
  • Increased inclusivity

 

 

Watch demo video

Video showing some of the features of the Fields Services Assistant, designed by Kainos
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Features

 

  • Manuals and history on tap
  • Conversational and text-based interaction
  • Multi-lingual capabilities
  • Triaged decision support
  • Guided troubleshoot
  • Conversational incident reports
  • Intelligent search
  • Accessible via smartphone or tablet

Let's talk about you

If you would like to talk to one of our experts about how AI can enhance your business please get in touch. We have a team of over 200 data and AI specialists ready to help you with your AI journey.

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