AI-Powered HR Transformation: A Look into GenAI's Impact
GenAI is revolutionary technology that is changing the way businesses operate, including in the field of HR. GenAI can generate vast amounts of new information based on existing data, which can be used to improve decision-making, automate routine tasks, and create a more personalised employee experience.
In the UK, GenAI usage has skyrocketed by 700% in the last 10 years with an impressive 80% of businesses using the technology today. This shows no sign of stopping as businesses discover the benefits of GenAI to enhance their HR processes and skills for the future. Therefore, it is essential for HR leaders to fully harness GenAI to boost their performance and engagement.
Given that Generative AI is such a hot topic right now, it’s important that HR professionals learn how it can transform their day-to-day processes.
Recruitment and Hiring
A report revealed that in Q2 2023, 81% of businesses hired new employees. One of the main priorities in recruitment is creating job descriptions to get the best talent. But it can be tricky to translate all those desired skills and competencies into a clear and concise job posting.
This is where GenAI can help. It can automatically generate job descriptions based on specific needs, saving HR professionals time and effort.
GenAI can do more than just generate job descriptions. It can also help screen CVs and find the best candidates for open positions. GenAI can even generate personalised interview questions based on the job description and the specific skills needed for the role. This will help recruiters get a better understanding of each candidate's abilities.
Learning and Development
The best HR Leaders focus on learning and development to foster the growth of people and the business. However, 76% of employees have said they would remain longer in their company if they had more access to more support
With any HR team, you want to constantly improve your staff, both old and new. You want them to learn new skills, overcome any areas for development, and stay updated on the latest industry trends. But how can you do that effectively and efficiently?
GenAI can help you recognise any learning gaps in your organisation. It does this by analysing data on employee performance, skills, and interests.
Once GenAI knows where your team needs to improve, it can create personalised training programs for each employee. These training programs can be interactive and immersive, using virtual reality, augmented reality, and other engaging technologies. This makes learning more fun and effective than traditional training methods.
The benefits of GenAI training go beyond just improved employee performance. This training can also help to reduce turnover and increase innovation. For employees, this tech is a great way to learn new skills, both professionally and personally. It also helps them to stay up-to-date on the latest industry trends.
Performance Management
Performance management can be difficult to manage with large and diverse teams. But it's important to make sure that employees are aligned with your company's goals, motivated to perform well, and recognised for their achievements.
GenAI can help give your employees feedback and training suggestions based on their performance data. This advice is more helpful and actionable than feedback from an HR rep who doesn't know your team as well as you do.
GenAI can also create SMART goals for employees to follow that are clear, realistic, and meaningful. Once you have SMART goals in place, GenAI can help track workers' progress and yield valuable feedback. This helps your people stay focused and motivated and supports continuous learning and growth.
Employee experience and engagement
Employee engagement and experience is key to success. You want your employees to be happy, productive and innovative. But it can be tough to create a personalised employee experience for everyone, especially if you have a varied workforce.
With GenAI, this role can be simplified through a number of different ways, one of which is by personalisation. GenAI can be used to collect and analyse data about employees, such as their preferences, skills, and performance and be used to create a more personalised employee experience.
GenAI can also help you create a sense of community and belonging. For example, GenAI can be used to create online forums or chat rooms where employees can connect with each other. By improving employee experience and engagement, you can create a culture of continuous, honest feedback. This feedback can be used to update the workplace, such as improving the benefits package or creating more flexible work arrangements.
Leading the way in innovation
Kainos and Workday are both using GenAI to improve their day-to-day processes. Here at Kainos, we have invested £10 million into the ground-breaking tech as part of our mission to remain ahead of the curve and show our commitment to innovation. This major step forward will solidify our position as a leader in GenAI and benefit both our staff and our customers.
'’We are investing in the skills of over 1,000 colleagues to ensure that they can harness Generative AI for the benefit of our customers. At the same time, we are increasing our investment into the funding of academic research… to ensure that the deployment of this exciting technology is undertaken in an ethical and responsible way - for the benefit of everyone.”
Changing the HR game
It is clear to see that Generative AI is not just a buzzword, but a game-changer for the future of HR. By automating tasks, providing insights, and creating personalised experiences, GenAI can help HR leaders improve employee engagement, performance and retention.
This technology is not a threat to HR, but an opportunity to transform it. Adopting GenAI will allow HR professionals to stay ahead of the curve, prepare for the future of work and create a more positive workplace for their employees.
To find out about how you can embrace GenAI in your organisation, ask our experts now!