How Data Masking Boosts the Workday Deployment User Experience
Introducing significant technological and operational change into a business – especially in tandem via a Workday deployment – can be met with resistance if end-user buy-in isn’t gained early and effectively. What’s more, low adoption, a poor experience, and the potential risk of data exposure can make it difficult to get a Workday deployment back on track once negative sentiment sets in. Discover three essential tips below that explore how robust data privacy controls can help your deployment project by boosting the user experience while avoiding the hallmarks of an unsuccessful go-live.
A recent NGA Human Resources survey revealed that 69.3% of business leaders cited their top strategic objective when deploying Workday is to increase user adoption and improve the employee experience. So, imagine a scenario where security, HRIS and finance teams are confident to securely open up extensive access to Workday early in a deployment, creating a playground of learning, interaction, and testing of all the great Workday features users can expect. Achieving this is easier than you might think.
By protecting data privacy, you can increase user adoption and employee sentiment whether you are deploying Workday for the first time, or about to embark on a Workday Phase X project with new modules or your business is expanding into new geographies. Read on to learn how...
1. Make Workday a (safe) playground for employee engagement
Until now, there hasn’t been a safe place for people to see and play with unique business configuration needs when deploying Workday. There are often too many data privacy concerns, and synthetic data is either not “real” enough or takes too long to create which provides a poor training environment and can prolong the deployment.
But for some—seeing is believing. It’s only when users get their hands on something real that they can get to know what it is and how it works, to then discover its great features. If you overcome the fear of the unknown from the beginning of a Workday deployment, you can confidently obtain key stakeholder buy-in and have a higher chance of Workday deployment success.
With a dynamic data masking tool, you can give employees access early in the deployment process. Smart Shield intelligently and flexibly masks sensitive data so, as new users navigate the Workday tenant, they can understand and get to know new features with real company and people data privacy protected. In the very same tenant, those with a legitimate need to see that sensitive data can do so. A safe space where users can learn, interact, and test out the new software boosts adoption and their overall experience from the start.
2. Eliminate time-consuming data privacy, accuracy and testing efforts
A key area for boosting user experience is ensuring that when you go live, all Workday features are working for the user as expected and that data is completely accurate. One feature of Workday which enables SMEs and testers to be more robust with testing and data quality during a Workday deployment is the use of proxy. Proxy enables users to ‘proxy’ as another user with different access permissions in a non-production tenant, so SMEs and testers can thoroughly run through end-to-end business processes to ensure they work as expected and that data is error-free.
Time saving isn't the only benefit I'm excited about, it's that people will learn better when they have proxy access...for these users to see what an accounting manager sees if they're an accountant, that will give them a lot more visibility and it'll be educational for them as well. To learn by doing, with Smart Shield.
Normally, the use of proxy must be restricted as a tester ‘proxying’ in as the VP of HR could potentially result in accessing vast amounts of sensitive people data, which introduces the risk of data exposure. With an intelligent data masking tool like Smart Shield, you can unleash the power of proxy by allowing SME’s and testers to thoroughly test end-to-end business processes accurately as any senior leader but protect data privacy by masking sensitive data when they proxy. This enables more time to test thoroughly and quickly, as well as freeing up SMEs to explore and communicate great new features.
3. Put employee trust at the heart of your deployment
As part of Customer Confirmation Sessions during an initial Workday deployment or training on a new module after a Phase X project, there is always a moment where real migrated data needs to be shown to ensure SMEs and leaders can see the true Workday configuration. This is where businesses must be careful and put the right data access controls in place to ensure an employee’s personally identifiable information (PII) data is protected.
During any future onboarding, internal demos, or training exercises, if an employee can see controls are in place to mask sensitive personal data, they can be confident their employer is prioritising data privacy. This conveys a business can be trusted and boosts the overall experience of adopting Workday as employees can plainly see that their data is safe.