Contingent Worker Management, Simplified
Streamlining Contingent Worker Management to Enable Scale
With 3,000+ Contingent Workers (CW), our global client needed an efficient way to manage CW at scale in Workday. Headquartered in the Netherlands, the organization serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
Learn how they used Workday Extend to consolidate CW management within Workday, reduce time and effort, and improve manager experience.
Contingent Worker Management Wasn't Scalable
The organization employs a large contingent worker population as part of its global workforce and needed to dramatically simplify management tasks including adding contingent workers, changing contract end dates and organization assignments, and changing contact details.
“Managing contingent workers was a significant drain on our managers’ time,” shared the company’s Vice President, Global HR Systems, PMO & Operational Excellence. “The process was overly complex and time-consuming, particularly with such a large and growing contingent worker population.” As the organization continued to grow, it was clear that the process would not scale alongside the business.
In addition to improving managers’ user experience, the organization also wanted to improve the experience of its contingent workers. “Our contingent workers were missing out on rich Workday functionality,” shared the VP, PMO & Operational Excellence. “We wanted to empower all of our team members through Workday, not just our traditional employees.”
Our client also needed to increase compliance with critical training requirements. “Ensuring our workforce is fully compliant with essential training, including data security and privacy, is paramount. With contingent worker data siloed in a separate platform, we lacked the visibility we needed to effectively drive compliance,” the organization shared.
A Partner to Drive Self-Sufficiency
When the organization decided to leverage Workday Extend, working with Kainos was an easy decision. They were already engaged with Kainos for AMS post-production support and leveraged Smart Test to automate testing.
“We had a strong partnership with Kainos and they have a proven reputation as Workday Extend leaders,” their VP, PMO & Operational Excellence recalls. “We knew we could rely on Kainos not only to develop our application but to provide knowledge transfer as well, helping us become more self-sufficient.”
With Workday Extend and Kainos, this global organization has centralized contingent worker management in Workday, saving time and effort and improving manager experience.
“Our team was so excited to get their hands on this application. The feedback from our managers was so positive and we’ve already got folks clamoring to expand this globally,” shared their VP, PMO & Operational Excellence.
In the new Contingent Worker dashboard, managers can seamlessly initiate common processes including adding new workers, changing contract end dates, changing organization assignments, and updating contact details. Further increasing efficiency, the app enables mass processing for key contingent worker processes, drastically reducing the time and effort for managers and improving their experience.
Increased Compliance and Transparency
The organization also benefits from the increased visibility of having all of its worker data within Workday. “This was a big win for us in terms of compliance. We’ve increased compliance drastically with this app because we have clear visibility of all our employees in one place. We’re also able to assign compliance training to our contingent workers via Workday Learning, which we couldn’t do previously.”
With the new CW solution in place, the organization is expanding the value of its Workday investment: “We’re driving even deeper ROI by bringing contingent worker management functionality out of third-party services and into Workday. By leveraging Workday Extend, we’re doubling-down on Workday and creating new opportunities to drive value.”
Not only did the organization achieve tangible benefits from its new application, Workday took notice as well, awarding the solution the Workday Innovation Award 2023 in the Professional Services Category!
What's Next on the Extend Roadmap?
What’s next for this organization on their Workday Extend journey? “Looking ahead, there’s a lot of energy and excitement to expand the contingent worker app globally,” they shared, “and our team has a growing list of Extend use cases so we’ll have plenty to keep us busy in the future.”