Can the driver’s theory test successfully be delivered in people’s homes? That’s a question the DVSA have been exploring for the last 5 years, and at Kainos we’ve been on a journey to understand how we make this a reality with the aim of delivering the world’s largest online assessment to millions of candidates.

The remote theory test also has the potential to enhance the testing experience and improve the efficiency and effectiveness of the testing process delivering accessibility, security, and innovation.

Watch the video to find out more:

1. Disaggregate 19-year-old legacy service, bringing in-house
2. Improve customer experience (CX) via multi-supplier test centre model
3. Prioritise accessibility for 19% of test takers who require additional support
4. Drive scalability to meet unprecedented post-COVID-19 demand

1. £50m savings projected over 5 years
2. 96% customer satisfaction
3. 129% increase in tests with accessibility adjustments
4. Up to 15,000 bookings per day, more than double previous record

The driving theory test is a rite of passage for 1.6m drivers annually, and often one of citizens’ first interactions with UK government. This project revolutionised how DVSA delivers the test and candidates’ experience, bringing the service in-house after being outsourced for 19 years, representing one of the most complex digital transformations in UK government.    

 The new service, delivered against the backdrop of unprecedented demand for Theory Tests caused through pausing testing during COVID-19, is one of the largest online testing initiatives globally, facilitating 3m tests annually and lays the foundations for future transformations including autonomous and electric vehicle technologies.  

The DVSA enables motorists to stay safe on Britain’s roads by helping all drivers through a lifetime of safe driving. Kainos and DVSA have been in partnership for over eight years and have developed multi award-winning solutions together.