Processing claims efficiently with generative AI
How to reduce churn by providing a faster and more personalised experience for your customers
Date posted
24 October 2023
Watch time
3 minutes
Reduce churn by providing a faster and more personalised experience
Customer expectations are evolving rapidly, with customers expecting a high level of digitisation and a consumer-centric approach to processes. Generative AI allows employees to make faster, more robust and transparent decisions and personalise their approach to meet customers’ needs.
Documents can be analysed and summarised
Prompts can be provided to assist in customer communications
The technology can be integrated into existing systems
Improved customer and employee experience
Watch the demo preview
This demo preview helps the handler summarise a claims policy and create customer communications.