Success Stories

Our clients are predominantly in the Public, Health and Financial Services sectors, and include over 150 well-known global organisations and large government departments. Here’s a selection of our customers…

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Skeyos

Client Name

Skeyos

Overview

Kainos has collaborated with Skeyos, an independent spin-off of Lufthansa Technik, to create a ground-breaking cloud-based eCommerce solution designed to streamline the purchase and sale of repair services and aircraft components in the aviation business. The highly secure and scalable solution is hosted in a world-class, cloud environment.

By using cloud hosting, Kainos reduced the upfront infrastructure costs and made the creation of this new platform more feasible. The platform, hosted on Amazon Web Services (AWS), also has automation features to allow seamless integration with suppliers, enabling a streamlined process and a unique sourcing channel for purchasers, providing suppliers access to a larger pool of potential customers.

We chose to partner with Kainos because of their strengths in UX design, their agile approach and ability to mobilise a team to quickly develop ideas into workable solutions.

Hans Bernd Schmidt, Managing Director, Skeyos

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Client Name

DVSA

Project Title

Intelligent risk ratings that improve road safety

Overview

Kainos worked with DVSA to pioneer a predictive analytics tool which has revolutionised the process for identifying fraud and inadequate standards. This machine learning (ML) tool enables DVSA to identify abnormal MOT testing behavioural patterns, effectively target enforcement and inspection activities, and ultimately improve Britain’s road safety.

The project, an excellent example of private and public-sector collaboration, highlights the benefits of leveraging ML techniques to achieve substantial business change and organisational strategic objectives; achievements a manual approach would not have accomplished.

DVSA has enjoyed a very collaborative relationship with Kainos. It has been a real partnership. Both DVSA and the garage trade are interested and enthused by our revised risk rating model.

Chris Price, DVSA MOT Product Manager

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Magellan health

Client Name

Magellan Health

Overview

Magellan Health is an American health care company focusing on behavioural health, employee assistance program services and specialty health.

Since moving to automated Workday testing with Kainos Smart, Magellan Health was able to significantly slash the testing time and effort of their Workday implementation, enabling staff to focus on their other HR responsibilities.

With Kainos Smart we were able to reduce our testing costs by 70% and the number of employees involved in hands-on testing by 80%. They’re one of the best vendors that we work with right now and delivered one of our best implementations.

Lawrence Berra, Manager of HR Systems — Magellan Health

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Client Name

Department for Work & Pensions

Project Title

Tell Us Once

Overview

DWP chose Kainos to lead on a digital replatforming project to embrace a secure, cloud-first, future-ready approach. Beyond the realisation of cost savings and the disentanglement of legacy systems, Kainos helped the DWP move critical service functions in-house and ensure a transition without interruption for users. Read more...

Generali

Client Name

Generali

Technologies

    Borland Delphi 5
    MS Visual Basic 6
    XML

Overview

Quotation engine, IT support

Kainos built the customised solution using Microsoft technologies. The new system, known internally as NBQ, enables advisers to provide clients with estimated future policy values, which is a key part of the sales process, while also ensuring that all applicable regulatory requirements are met when providing pre-sale illustrations to clients in various regions around the world.

It is vital tool for Generali International and its advisory network. It enables them and their clients to have open and constructive conversations about financial planning, which helps clients to set tangible goals that are realistic and reflective of their capacity to save. It helps to ensure that customers are comfortable with the plans they are making and realistic in terms of their expectations.

Aidan Cullen, Head of Marketing - Generali International

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Client Name

Department of Agriculture, Environment and Rural Affairs (DAERA)

Project Title

Citizen-facing service hosted on NI Direct

Overview

Kainos has worked with BT and the NI Digital Transformation Service (DTS) to deliver a diverse digital transformation project to rebuild the customer experience, IT operations and business functions for Inland Fisheries (IF).

Kainos built a new easy to use customer portal hosted on nidirect.gov.uk with a simplified user choice selection to ensure the correct permits are selected by customers using the online service. Development of a new mobile application by the Kainos team also enables Enforcement Officers within IFG to check a fisherman’s permit simply by taking the license number. This eliminates the need for officers to see paper permits and verify them with back office staff over the phone.

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Client Name

Royal Brompton & Harefield NHS Foundation Trust

Technologies

    Core Evolve
    Evolve for iPad
    Smart Index
    Timeline View

Overview

Royal Brompton & Harefield NHS Foundation Trust selected Kainos Evolve® to drive digital transformation and improve patient care. Evolve will streamline the workload of clinicians across the Trust by digitising existing paper case notes and medical records, allowing healthcare providers to deliver better patient care. Clinicians will have instant access to accurate, up-to-date case notes at the point of need. They will also be able, where appropriate, to share content securely with other healthcare providers involved in a patient’s care, such as their GP or local hospital consultant.

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Client Name

DVSA

Project Title

MOT modernisation project

Overview

As part of a wider ICT modernisation programme, DVSA set out a plan to replace the national mainframe-based MOT system with a new online service. This plan had two ambitious objectives: first, it sought to reduce the operational cost of the MOT service by up to 50% and second, it aimed to improve the service provided to testers in garages around the country.

The MOT modernisation project was initiated by DVSA in 2013, and with support from Kainos the solution was delivered on time in September 2015, when the old system was decommissioned. Unlike its predecessor, the new service allows testers to use various devices (including laptops, tablets and desktop PCs and iMacs), and can be updated rapidly to meet business changes. It features a robust, scalable cloud-based infrastructure (one of the first government services on AWS) and is measurably easier to operate. Most of all, it is reducing the costs and improving the service delivered to garages.

Find out more by watching two videos about the project here.

Bradford teaching hospitals nhs

Client Name

Bradford Teaching Hospitals

Technologies

    Core Evolve
    eDischarge
    Evolve for iPad
    IT Support

Overview

Bradford Teaching Hospitals selected Kainos Evolve EMR as a core part of their ambitious “Going Digital” clinical information system initiative. Clinicians are now using a full Mobile/iPad version of Evolve to access case notes, radiology reports and hearing test results in their Yorkshire Cochlear Implant Service.

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Client Name

Travelex

Overview

Travelex was looking for a single global HR SaaS solution that allowed for a seamless integration into other relevant SaaS HR products to replace their fragmented legacy systems and processes. As part of the Phase 1 deployment of the Workday solution, Travelex was looking for a Partner who was not only experienced but also willing to work in partnership to architect one of the world’s first Workday implementations with a geographic footprint across the entire Travelex network.
The key for me with any implementation like this is healthy challenge, thought leadership, and constructive dialogue. All three of those elements have been part of the relationship with Kainos from the outset.

Gareth Williams, Global HR Director - Travelex

Watch as Travelex’s Gareth Williams describes what it was like working with our deployment team and how our partner-approach underpinned an overwhelmingly successful rollout.
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Cabinet office

Client Name

Cabinet Office

Overview

Kainos was asked by the Cabinet Office to help design and develop a new system for individuals to register to vote as part of the wider Electoral Registration Transformation Programme. This live digital service enables 46m citizens in England, Wales and Scotland to register to vote at individual level instead of household level. Download our case study to find out how we delivered this important project.

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Defra
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Client Name

Netflix

Overview

Netflix uses Kainos Smart to automate Workday testing. Smart significantly reduces the testing effort and improves quality through all stages of a Workday solution with savings of up to 50% during initial implementation, and up to 80% during life in production.
The Smart support team came on site and gave us hands-on, extensive training so we could get used to the tool. We were able to take over the tool so easily and comfortably.

Sudha Ramalingam, Netflix HRIS Test Engineer

Watch as Sudha Ramalingam, explains how Smart’s automation, real time interactions, and reusable tests has improved their security, regression and integration testing processes.
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Dvla

Client Name

DVLA

Overview

Kainos worked with DVLA to build a new digital ‘Exemplar’ service for DVLA that will enable drivers to view their driving records online – finding out what categories of vehicles they can drive, as well as any penalty points or disqualifications they might have. The infrastructure developed for this service can be further extended to provide different enquiry services to other data customers. We built the service in close collaboration with DVLA and GDS, using agile methods and open source technologies resulting in quick, cost effective delivery aligned to user needs.

Kbc

Client Name

KBC

Overview

IT support

Kainos developed a web-enabled solution (named Solas) that provides KBC’s staff with immediate access to all the information and documentation necessary to process a mortgage application. Based on Autonomy’s document management product, scanning and workflow technology are combined to facilitate faster data capture and to ensure that each step of the mortgage process is completed on schedule and by the appropriate personnel.

Solas automates most tasks in the process, using extensive business validation and a sophisticated calculations engine. The solution was also required to integrate all of the customer channels (web, phone and branch) and thereby ensure that brokers and customers would experience the same high quality of service through any interface.

This system revolutionises the way we do business, significantly enhancing our service to customers and the broker network, and consolidating KBC’s position in the Irish market place. Kainos’ strong technical capabilities and proven local experience were key factors in our decision to choose them for this project.

John Delaney, Director - KBC Homeloans

Phso

Client Name

Parliamentary and Health Service Ombudsman

Technologies

    Autonomy Records Management (RM)
    Corporate EDM

Overview

Autonomy Records Management, IT support

Kainos is delivering PHSO a corporate EDRM system using the powerful, meaning-based capabilities of Autonomy’s Records Management solution. Once the first implementation has been rolled out, PHSO plans to turn its attention to integrating EDRM into its casework management system and applying those same information management benefits, stemming the flow of information loss and delivering increased information visibility and access across its directorates.

The Kainos team is a real pleasure to work with. This feels like a true partnership, both of us aiming for the same goal and feeling a sense of great pride in the outcome.

Suzanne Wright, Head of Information and Records Management - PHSO

Cornell logo

Client Name

Cornell University

Overview

Cornell wanted a testing solution that would help them keep their teams focused on the university’s strategic priorities, reduce the effort required to test major updates, and mitigate the risk around weekly Workday updates and security changes.

Since adopting Kainos Smart, Cornell has increased its testing capability by 700% during each major Workday update while simultaneously reducing the hands-on staff required to run those regression tests by 92%. This has saved the university hundreds of hours of manual testing each year (in terms of its original testing capacity) and thousands of hours annually (in terms of its current testing capacity). Importantly, this has freed up valuable staff to address other needs. It has also enabled the HRIS team to provide agile, robust support to implementation, training, and third-party systems teams while continuing to deliver their own Workday optimisation and roadmap efforts.

…as your Workday footprint grows so does your support footprint, and Kainos Smart is one of the tools that you can use to keep that gap as small as possible.

Seth Brahler, Senior Director of HRIS - Cornell University

Watch this webinar excerpt to hear Cornell University’s Harland Harris describe the benefits they’ve experienced by using Kainos Smart™ for their Workday testing.
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West suffolk hospital nhs

Client Name

West Suffolk Hospital

Technologies

    Core Evolve
    IT Support

Overview

West Suffolk Hospital has used the Kainos Evolve solution to scan all existing patient notes (approx 250,000 case files with 160+ pages each), within the existing medical records library to make them available electronically to all staff, aiding patient care. The digitisation approach has been extended to A&E CAS card scanning.

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South warwickshire nhs

Client Name

South Warwickshire

Technologies

    Core Evolve
    Evolve for iPad
    IT Support

Overview

Kainos has assisted South Warwickshire in transforming its acute health services with the comprehensive Evolve EMR solution. Evolve has helped the Trust to vastly reduce the need for physical medical records storage and changed the way staff work by providing dynamic access to real-time patient information at the bedside. These benefits will extend into a community setting in 2014 by leveraging the mobile and offline capabilities of Evolve for iPad.

Home office

Client Name

Home Office

Overview

Kainos is engaged with Home Office to provide agile development services, and support of the UKBA website. As part of the digital agile teams run in-house by the Home Office, Digital by Default Service Standard compliant development services are being provided to various business areas across the department. This includes the Registered Traveller Exemplar service, for which we provide Development, Open Source and UX Design expertise as part of the Home Office team.

The service will enable eligible frequent travelers to access e-Passport Gates and have a better, faster transaction experience at the border. Other such projects have included migration and transformation of various services to hosting arrangements via G-Cloud.

Kainos are very conscientious, and extremely good at what they do. They understand our pressures and are very flexible in the way they accommodate them.

Emma Charles, Project Management and Technical Team Leader - Home Office eCommunications

Fbd

Client Name

FBD Insurance

Technologies

    Atalasoft DotImage Document Imaging
    Autonomy Records Management (RM)
    ConnectDeveloper
    ConnectZone
    Enterprise Document Capture
    Kofax

Overview

Integrated EDRM, Rating Engine, eCommerce, User Interfaces, MIS & Reporting, IT support

Kainos and FBD worked hand in hand to design and build a world class car insurance website using Web 2.0 technologies to enable a more dynamic customer web experience. The site also fully integrates with FBD’s administration, payment and documentation systems enabling a seamless buying experience for the customer.

We knew that the success of the project depended on the blended team and their ability to work well together. It is testament to the commitment, expertise and focus of each individual that we achieved our project on time and within budget.

Brendan Hughes, eCommerce Manager - FBD

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Client Name

Luton & Dunstable University Hospital

Technologies

    Core Evolve
    Evolve for iPad
    Scanning from Xerox

Overview

Kainos Evolve partnering with Xerox were selected to transform Luton & Dunstable University Hospital legacy paper environment to an Electronic Medical Records and Scanning Service. Clinicians are now using a full Mobile/iPad version of Evolve to access case notes, ensuring clinical information is available at the point of need to deliver high quality patient care.

Pennine nhs

Client Name

The Pennine Acute Hospitals

Technologies

    Core Evolve
    eFroms and Workflow
    IT Support

Overview

The Pennine Acute Hospitals NHS Trust has selected the Evolve EMR platform to transform the way the Trust provides patient information to clinicians – making scanned images of casenotes available to them whenever they are needed, wherever they are based, plus supply them with the same fully consistent and up-to-date version of patient information in order to boost patient safety. The Trust also plans to leverage its investment in Evolve eForms and Workflow to consolidate the use of electronic forms at the point of care, removing paper at source as quickly as possible to maximise benefits.

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Lancashire teaching hospital nhs

Client Name

Lancashire Teaching Hospitals

Technologies

    Core Evolve
    IT Support
    Scanning

Overview

Lancashire Teaching Hospitals selected Kanos Evolve to become a key facet of the Trust’s casenote digitisation programme. Evolve, which is already live across several medical specialities, has significantly reduced the number of missing patient notes or relevant clinical information.

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Client Name

Student Awards Agency Scotland (SAAS)

Project Title

Online Student Portal

Overview

In partnership with Student Awards Agency Scotland, Kainos have been working collaboratively and inclusively to modernise the student funding application process and create a truly customer centric model of service delivery. The result is a responsive, highly accessible system that also maximises time and cost efficiencies.

Countess of chester nhs

Client Name

Countess of Chester Hospital

Technologies

    Evolve Business Case

Overview

Countess of Chester Hospital has used Kainos Evolve EMR to digitise all live patient case notes, giving its clinicians instant access to accurate, up-to-date case notes at the point of need, yielding on-going savings of £1 million a year.

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Client Name

International Rescue Committee (IRC)

Overview

The International Rescue Committee responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 29 US cities helping people to survive, reclaim control of their future and strengthen their communities.

Kainos Smart has transformed the way IRC manages its Workday testing. With the challenge of supporting Workday across 14 countries and deployment of the remaining 26 countries, Smart enables IRC to deploy Workday quickly, continuing to improve and refine testing outcomes whilst saving time and money.

Smart is critical to the way IRC uses Workday to manage its people across the globe. It has transformed the speed and effectiveness of our test operations and it has made a great improvement to how we manage resources more efficiently.

Coreen Campbell, Director of HR Systems — IRC

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Client Name

East Suffolk and North Essex NHS Foundation Trust

Technologies

    Analytics
    Core Evolve
    eDischarge
    Evolve for iPad
    IT Support
    Patient Manager
    Scanning

Overview

A pioneering initiative at the East Suffolk and North Essex NHS Foundation Trust, delivered in partnership with Kainos, has saved over £700,000 a year in late-submission fines by ensuring that GPs receive a written update within 24 hours of a patient leaving hospital.

The solution electronically captures complete clinical information about a patient during their hospital visit - including diagnoses, co-morbidities, investigation and results, procedures and treatments, medications and any follow-up arrangements. A full summary of this information can then be issued promptly to the patient’s GP by traditional mail or NHS mail.

The clinicians use Evolve every day. We have requests all the time for additional functionality so they don’t have to use different systems to find information or complete tasks. They just want to use Evolve for everything.

Maggie Rudduck, Senior Implementation Specialist - The East Suffolk and North Essex NHS Foundation Trust

Buckinghamshire nhs

Client Name

Buckinghamshire Healthcare

Technologies

    Core Evolve
    Scanning

Overview

Buckinghamshire Healthcare selected Kainos to deliver a rapid proof-of-concept; a quick and powerful low-cost implementation of Evolve, designed to encourage clinical user engagement and accelerate project delivery.

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Client Name

Whiting

Overview

Headquartered in Denver, Colorado, Whiting Petroleum Corporation is an independent oil and gas company that develops, produces, acquires and explores for crude oil, natural gas and natural gas liquids in the Rocky Mountains region of the United States. A member of Forbes' Global 2000, it is the largest producer in the region with record-setting results that are driven by its continuous pursuit of technological and process innovation.

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Clatterbridge cancer centre nhs

Client Name

Clatterbridge Cancer Centre

Technologies

    Corporate EDM & Patient EDM
    IT Support
    Scanning

Overview

Clatterbridge Cancer Centre, one of the largest cancer centres in the UK, chose Kainos to embed Evolve EMR within their existing EPR system to provide clinicians with comprehensive access to electronic records at the point of need, and to prepare for exchanging content securely with remote partners, such as GPs and referring hospitals.

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