Tag: service design
Insights into User Research

In the last of our blog series on User Research and Design, hear from one of our User Researchers.

Applying Psychology to Digital Services – a Q&A

Read our Q & A with one of our User Researchers on how a psychology background benefits design of digital services every day.

Putting the user back into the user story

I sometimes wonder why we bother using the term ‘user’ at all. Before I started working on government services, the user was rarely considered in the terms many of us have now come to understand. Yet for everything we’ve learned about the importance of testing a thing with the users of the thing, there is…