Our user-centred design work
Transforming services through design
Our work focuses on creating intuitive, accessible experiences that meet user needs, improve services, and deliver real-world impact across a range of sectors.
Discover how our user-centred design teams shape products and services with lasting impact.
Improving customer experience for a public sector client
Navigating complex policies in today’s digital world can be challenging. See how we partnered with a public sector client to reimagine their digital footprint and improve customer experience.
Digitally transforming the driver theory test
Discover how Kainos and DVSA achieved a complex digital transformation of the driver theory test, resulting in a 129% increase in tests with accessibility adjustments and 15,000 bookings daily.
“The project was agile delivery at its best. An exemplar in collaboration across digital, business and operations to transform a behemoth, highly complex service which is critical to ensuring we deliver our strategy of keeping Britain’s roads safe.”
HMPO: Transforming the passport application experience
We transformed the passport application process to enable people to apply online in just 10 minutes. This led to over 21 million applications and saved £5 million.
Our Future Health: A digital platform for the UK’s largest health research programme
We went from build to pilot to full national launch in less than 2 years, delivering a platform that engages up to 5 million volunteers and collects over 350,000 blood samples.
Delivering the NHS Wales App 17 months early
We adopted a robust, user-centred approach to design and development, addressing the needs of Welsh citizens and GPs while integrating technology, UX design, and support across NHS Wales.
See how we can help your business
Looking to digitally transform your business? Get in touch to see how we can help you.