We design experiences that positively impact people’s lives

Rethinking service experiences with a balance between user needs, business needs and technology opportunities to deliver value across the whole service ecosystem

Enabling organisations to seize design opportunities

Our end-to-end design methodologies cover the full spectrum of your service design challenges. We unlock the potential of citizen, patient and staff user experiences and accelerate your digital maturity journey. Our service and experience design expertise includes:  

  • Inclusive Design and Accessibility 
  • Experience Strategy  
  • Idea Incubation 
  • Agile User Centred Design  
  • Digital Capability Enablement

We develop meaningful, transformative experiences that improve interactions with your employees, organisation and customers.

By ensuring your service is equally accessible to all, we deliver value to everyone who needs to use it, and demonstrate - through tangible evidence - how improved experiences will deliver value back to your organisation.

From the NHS App to reimagining the driving test, we know how to design intuitive services that are used seamlessly by millions.

Balancing innovation with users’ true needs

Our team will help you gain a deep understanding of your users’ needs and quickly replace assumptions with data-driven facts, giving you confidence that your users' needs and your business demands are being met.

Our agile and iterative user-centred design process ensures stakeholders are satisfied before you commit to a solution, focussing on cost-effective outcomes instead of expensive features, proving value early and often. 

We deliver across all areas of Service and Experience Design to make sure the end result is a success, from the conceptual and strategic to the “nuts and bolts” build and scale:

  • Service Design 
  • Insight 
  • UX Design 
  • Content Design 
  • Visual Design

Embedding design thinking to ensure inclusive, accessible and engaging experiences  

Our experts adopt a design thinking, outcomes focused approach. We offer a blended team who understand the direct relationship that cloud, engineering and data has to good service design. From back-end integration and data flows, to the User Interface, we are adept at tackling complex challenges that are ill-defined and unknown. 

We reframe design challenges in human-centric ways and take a hands-on approach to prototyping and user testing. Our experts apply cutting-edge design tools with a focus on human behaviours, inclusivity and accessibility through the following steps:

  • Empathise: Conduct research to develop domain understanding  
  • Define: Combine research and observe areas of opportunity and friction  
  • Ideate: Identify the right service experiences  
  • Prototype: Build tactile representations for a range of ideas   
  • Test & Learn: Return to your users for feedback

We're here to help you imagine your digital transformation

Have a quick chat with our design experts about your transformation ambitions. We’ll happily show you how we can work together to make it happen.

We're here to help you imagine your digital transformation

Complete the form to arrange a chat with our design experts about your transformation ambitions. We’ll happily show you how we can work together to make it happen.

“Thanks to the MRO industry service built by Kainos, we have successfully onboarded four times our target number of purchasers on to the Marketplace platform. The scalable cloud-based solution has enabled us to launch our platform in the US and Asia, as well as the European market. We chose to partner with Kainos because of their strengths in UX design, their agile approach and ability to mobilise a team to quickly develop ideas into workable solutions.”

Hans Bernd Schmidt
Managing Director

See how we can help your business

Looking to digitally transform your business? Get in touch to see how we can help you.

Our People

Nikos Karaoulanis
Chief Design Officer ·
Nikos is Kainos’ design champion, leading the design of digital services across public, healthcare, and commercial sectors. He focuses on the application of design-led approaches to building digital solutions that deliver user and business value.
Paul Batterham
Head of Design ·
Paul has more than 20 years’ experience championing the needs of users and works across the spectrum of digital design from strategy and research, through user experience and information architecture, to fully realised user interface design, brought to life through iterative prototyping. He oversees all design projects undertaken within Kainos' Digital Services division.
Bonnie Molins
Inclusive Design Principal ·
With over 20 years' industry experience, Bonnie works collaboratively with stakeholders at every level, designing and delivering the experiential, operational and digital transformation required to make services and experiences work for diverse and potentially excluded users. Leading our dedicated inclusive design practice, she also helps clients achieve compliance with accessibility regulations and equality law in the provision of their services.
Ian Lydall
Experience Design Principal ·
Ian has over 14 years’ consulting experience, working in client-facing roles on successful large-scale digital transformation programmes within blue chip commercial and government organisations. Industry experience includes Healthcare, Financial Services, Telecommunications, Media and Transport.